Hero Siege

Monetization is the most frequently raised complaint: 17% of reviews mention it, 25% of negative reviews do, and it is the topic reviewers in their first two hours raise most. Cosmetics bother players less than the structure: roughly half the class roster sold individually at close to the base game's price, inventory and stash tabs bought with real money (including in offline play), extra character and loadout slots, a monthly subscription (a cabin and conveniences, with stat-range display briefly locked behind it at 2.0), loot boxes that need paid keys, and a "complete" bundle that is not complete. Several call the store "in your face": purchase buttons sit on nearly every screen, and a misclick on a locked inventory tab opens the Steam checkout. Owners who bought the old expansions also complain that DLC they paid for was folded into the base game or converted to skins. Defenders say nothing is pay-to-win, that the model resembles Path of Exile's, that classes are gradually being made free, and that everything is cheap on sale.

Server trouble is raised most by long-time players, and season starts are where it piles up. Players describe each one the same way: multi-hour login queues, getting kicked back into the queue after a disconnect or for being idle, ping timeouts, rollbacks that erase minutes or hours of loot, and lag when trading, opening the stash or equipping gear. The Season 9 launch in April 2026 drew the most of it, with queues of 1,000 to 2,000 players that players say fell mainly on older accounts stuck on crowded regional login servers while new accounts got in freely; 43% of the negative reviews written in its first weeks mention servers. Several players who complained at launch updated to positive once server migration and extra capacity arrived days later, while others answer "every season same thing."

The bugs players hold against the game are the ones that cost progress: items vanishing from the stash, shared tabs or trades; unclickable ground drops that disappear on relog; the unique stash dumping items; quests that break progression; crashes when opening the inventory or merchant; the merchant window that cannot be closed without Alt+F4; and steam cloud sync deleting characters. Reports that support declined to restore lost items even with video evidence make this worse. Players past 100 hours raise bugs far more often than newcomers do.

Returning players describe finding characters, items and even offline saves gone after reworks, most notably the 2.0 wipe. A few seasonal players also say items in shared and premium tabs were deleted when a season ended instead of moving to non-seasonal play, with no clear warning in the game. "Dont invest any time into this game, they just delete your chars," one wrote.

Veteran seasonal players are angry about large nerfs landing weeks into a season, most often citing the Season 9 unarmed node change and physical damage cuts of 50% or more that "bricked" builds people had invested in, sometimes after a promise of no mid-season nerfs. Wider balance complaints include one or two meta classes dominating each season, swings between casters and melee, new paid classes launching overtuned, and inconsistent drop-rate changes.

A steady stream of reviews describes accounts banned by the automated anti-cheat or for suspected real-money trading after ordinary actions: buying a cheap auction listing that turned out to be duped, gifting gold to a friend, receiving mail from a stranger, reconnecting a controller, or leveling quickly with help. Some were reinstated after a Discord ticket (sometimes without the item in question), others say bans stayed permanent, and the EULA line that automated cheat bans are never lifted is quoted as a reason not to buy. A few positive reviews note that real-money traders do get banned and that most appeals they saw were resolved.

Newcomers struggle with how little the game explains: how to bind skills (especially on controller), what stats do, how crafting and quests work, where to turn quests in, and which of the several trees matters when. Community wikis and guides are called outdated, and patch notes live mainly on Discord. The interface draws its own complaints: tiny text with no UI scaling, poor support for 1440p, 4K and ultrawide displays, no pause even offline, fiddly inventory and item comparison, and a loot filter that is hard to configure. Players who push through say the in-game codex helps once you find it.

Players describe many deaths as unfair: packs with on-death explosions and projectiles that are hard to see under effects, lightning and meteor affixes, bosses (Anubis, the Grim Reaper, Corrupted Odin) whose one-shot mechanics punish a single mistake, falling into pits or water killing a character instantly (brutal in hardcore), and getting snagged on terrain. Add experience loss after level 100 and relic loss on death, and some players say they quit over it.

Players with high-end PCs report frame drops to single digits with projectile-heavy builds, stutter every few seconds online, slow-motion gameplay tied to frame rate, the game picking the integrated GPU, and memory leaks, and one quotes the team saying the engine is limited to one CPU core. Others say it runs fine on modest laptops, so experiences vary widely by build and setup.

Easy Anti-Cheat, added years after release, is required even for offline play, which players resent; they report launch errors ("Easy Anti-Cheat is not installed"), crashes, and a blocked old version. Linux and Steam Deck players report broken native builds, failed online login under Proton and unusable controller mappings despite the verified label. Mac support was dropped for players who had been playing on it, and controller users in general describe awkward button combinations and skills they cannot rebind.

Smaller but recurring complaints: needing a separate Panic Art account with email verification (with verification or password reset emails that never arrive, and hour-long lockouts after wrong passwords), Steam Family Sharing being disabled, purchases not carrying over to mobile, and region-locked login servers.